External Provider and Service Review Meeting
Agenda and record for regular reviews with providers and subcontractors.
What it proves at audit
Heavy Vehicle Accreditation criteria this document produces evidence for. Check your readiness.
Why operators use it
We use PRIME-09 to review how an actual provider/customer/site delivery interface is working, listen to people involved, identify changes or safety concerns early, make authorised conditions or improvement decisions, and confirm whether actions work in practice.
A provider review is the point where information from service delivery, drivers, customer sites, source documents, hazards, incidents, actions, audits and field verification is brought together. It prevents the organisation from treating the provider onboarding date, a certificate, a service return or a quarterly meeting as proof that the current work is still safe and workable.
From the companion guide that comes with this document.
Related documents
Procedure for managing safety where your work meets customers, sites, contractors and other parties.
Matrix tracing each customer or contract requirement to its source, evidence and verification.
Crosswalk that maps external audit requirements to your SMS evidence using present, suitable, operating, effective.
Register of customer, site, authority and technical documents that affect your work.
Assessment before a subcontractor or owner-driver starts work for you.
Register of approved subcontractors and owner-drivers, with scope and review dates.