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People, training and communication
PEOPLE-10 · Plan · v2.1

Safety Communication Plan and Effectiveness Record

Plan for how safety information reaches the right people and a check that it worked.

Who it's for

Suits: Medium and larger operators

What it proves at audit

Heavy Vehicle Accreditation criteria this document produces evidence for. Check your readiness.

Why operators use it

We use PEOPLE-10 to make sure safety-critical information, changes and lessons reach the people who need them in time, through a format they can use, with a way to ask questions and evidence that the communication worked in practice.

Transport and warehousing work is dispersed, mobile and changeable. Drivers may be on the road; loaders and warehouse teams may work different shifts; contractors and labour-hire workers may receive information through different channels; and customer, prime or site rules can change the work at short notice. A simple broadcast cannot guarantee that the right person received a relevant message before the work changed or a risk arose.

From the companion guide that comes with this document.

This is practical guidance based on current industry standards. You must verify specific requirements against the latest NHVR regulations or state-specific laws (e.g., WA/NT) before implementation.