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Audit, records and improvement
AUDIT-11 · Procedure · v2.1

Records Management Procedure

Procedure for keeping records that can be found when needed.

Who it's for

Suits: All operators

What it proves at audit

Heavy Vehicle Accreditation criteria this document produces evidence for. Check your readiness.

Why operators use it

We use AUDIT-11 to make sure the records that support safe transport and warehousing work are trustworthy, protected, available for authorised use and managed through their full lifecycle, without storing too much information, applying one default retention period or treating a folder location as proof that a control works.

A good record can show what was planned, communicated, checked, reported, decided and improved. A bad record arrangement can hide a safety problem: it may be missing, unreadable, altered without trace, stored where the relevant person cannot access it, shared too widely, retained without purpose or destroyed while a matter is still active. AUDIT-11 creates a clear lifecycle so records can support normal work, safe decisions and proportionate assurance.

From the companion guide that comes with this document.

This is practical guidance based on current industry standards. You must verify specific requirements against the latest NHVR regulations or state-specific laws (e.g., WA/NT) before implementation.